The Sheldon Centre and the Sheldon Hub share the same database and offices, and are staffed by the same team (the Sheldon Community and our staff and volunteers)
The Privacy Principles and Policy detailed below cover both the 'real world' and 'online' aspects of Sheldon's ministry.
We will look after any personal information that you share with us.
This is central to our values as an organisation. We want everyone who supports us, or who comes to us for support, to feel confident about how any personal information they share will be looked after or used.
You can be confident that:
We know that your privacy is very important to you.
We promise that it is just as important to us.
We may collect personal information from you when you interact with Sheldon. There are many occasions when this could happen, for example: if you enquire about our activities, register with us, make a donation to us, purchase something, apply for a job or volunteering opportunity, if you chose to provide some optional feedback or otherwise provide us with personal information. And, this may be when you phone us, go onto our website, through the post, or in person.
The personal information we collect might include your contact details such as name, email address, postal address, telephone number, dietary needs and ministry details, as well as information you provide in any correspondence between us.
We also gather general information about the use of our websites, such as which pages users visit most often and which services, events or facilities are of most interest. We may also track which pages users visit when they click on links in Sheldon emails. We may use this information to personalise the way our websites are presented when users visit them, to make improvements to our websites and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites.
'Cookie' is a name for a small file, usually of letters and numbers, which is downloaded onto your device (computer, mobile phone or tablet) when you visit a website.
They let websites recognise your device, so that the sites can work, or work better, and also gather information about how you use the site. A cookie, by itself, can't be used to identify you.
The cookies we use
We use the categorisation set out by the International Chamber of Commerce in their UK Cookie Guide.
We use three categories of cookies:
No cookies, please
You can opt out of all our cookies (except the strictly necessary ones). Find out how to control and delete cookies in your browser.
But, if you choose to refuse all cookies you may not be able to use our website properly.
We may use your personal information to:
To do some of this, Sheldon may share your information with our trusted partners and suppliers, but is always carried out under our instruction, and is never for their marketing approaches. We ensure that they store the data securely and delete it when it is no longer needed.
A special note about any Sensitive Information we may hold
If you contact us at Sheldon by phone, in person, or in other more general communications with us such as blogs or general emails, you may choose to provide details of a sensitive nature.
We only use it for the purposes of dealing with your enquiry, training, and quality monitoring or evaluating the services we provide. We will not pass on your details to anyone else without your express permission except in exceptional circumstances. Examples of this might include anyone reporting serious self-harm or posing a threat to others.
Your personal information and details of the enquiries received are stored on a secure database for no longer than is necessary for the purposes of its use. We carry out periodic deletion of data whose retention period has expired and/or when the need to continue holding such data is no longer necessary.
We’d like to keep all our guests, Hub members and supporters up to date with our progress. So, to update you on what we’re doing and ask whether you’d be able to support us, we’d like to keep in touch with you (by post, phone, email, text and other electronic means) about our activities.
Please be reassured that respect lies at the heart of everything our committed staff and volunteers do: we respect any information that you share with us and you can change your mind and ask us to remove your details at any time, by simply contacting us.
The personal information we collect about you will be used by our staff (and volunteers) at Sheldon so that they can support you; also, by a few selected organisations that work with us or on our behalf to deliver our services; and possibly to legal and regulatory authorities if required to by law.
This never involves us selling or sharing your personal information with organisations so that they can contact you for any marketing activities. Nor do we sell any information about your web browsing activity.
We take the security of your personal information extremely seriously.
We've implemented appropriate physical, technical and organisational measures to protect the personal information we have under our control, both on and off-line, from improper access, use, alteration, destruction and loss.
And, we only keep it as long as is reasonable and necessary, which may be to fulfil statutory obligations (for example, the collection of Gift Aid).
Here are some of the ways we protect your personal information:
Your communications with our teams (including by telephone or email) may be monitored and/or recorded for training, quality control and compliance purposes to ensure that we continuously improve our customer service standards.
You may ask us at any time to correct or remove information you think is inaccurate.
You have a right to know what personal information Sheldon holds about you.
You can ask us to update your details, or request a copy of your personal information we hold, by contacting Sheldon:
Writing: Sheldon, Sheldon Lane, Doddiscombsleigh, Exeter EX6 7YT